Refund Policy

NISCHALA FASHIONS REFUND POLICY

At Nischala Fashions, we take great pride in delivering high-quality jewelry with impeccable craftsmanship. However, if you receive a damaged or defective product, we offer a refund under the following conditions:

Eligibility for Refund

1. Proof of Damage: A parcel opening video is mandatory for processing refunds. The video must:

The video should be captured in 360° (From all sides)
Start from the moment the package is unopened.
Clearly show the unboxing process without any cuts, pauses, or edits.
Highlight the damage or defect in the product.

2. Timeframe for Request:

Refund requests must be made within 48 hours of receiving the order.
Requests submitted after this period will not be eligible.

3. Condition of the Product:

The item must be unused and in its original packaging.
All accompanying certificates, tags, and invoices must be intact.

Refund Process

1. Submit a Request:

Email us at contact@nischalafashions.in or WhatsApp us at +91 7995963063 with the parcel opening video, order details, and issue description.

2. Review & Approval:

Our team will review the request within 3-5 business days and confirm the eligibility.

3. Refund Issuance:

Once approved, the refund will be credited to the original payment method within 7-10 business days.

4. All the Approved exchange and replacement will be completed with in 15 business working days.

Return Eligibility

Proof of Damage:
A parcel opening video is mandatory for processing returns. The video must:
- Be captured in 360°, showing all sides of the package.
- Start from the moment the package is unopened.
- Clearly display the unboxing process without any cuts, pauses, or edits.
- Highlight the damage or defect in the product.
Timeframe for Request:
- Return requests must be made within 48 hours of receiving the order.
- Requests submitted after this period will not be eligible.
- If the same product is available, it will be shipped within 8-10 business days. Otherwise, a replacement product of the same value will be provided.
- If neither of the above options is feasible, the amount will be refunded as per the refund process.
Condition of the Product:
- The item must be unused and in its original packaging.
- All accompanying certificates, tags, and invoices must be intact.

Return Process

Submit a Request:
Email us at contact@nischalafashions.in or WhatsApp us at +91 7995963063 with the parcel opening video, order details, and reason for return.
Review & Approval:
Our team will review the request within 3-5 business days and confirm the eligibility for return.
Return Shipping:
If the product is damaged, the return shipping charges will be borne by the customer.
Return Processing:
Once the returned product is received and inspected, we will process the return as per our policy.

Non-Refundable Situations

Requests without a proper unboxing video.
Minor color variations due to lighting and screen differences.
Damage caused after delivery or due to mishandling.
Customized or personalized jewelry pieces.
Orders placed during clearance sales or promotional discounts.

For further assistance, contact our support team at contact@nischalafashions.in .

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